De Monchybeads always keeps personal information like your name, address, email address, or phone number private and for process and delivery purposes only. MB does not rent, sell, or share personal information about you with other people or non-affiliated companies.
Orders should arrive within 4/10 workdays after we have received payment. All items are unique and almost all are made by hand, resulting in a longer production process than fast fashion brands. Also delivery time may vary depending on the destination. Monchybeads is NOT responsible for any delays of your package during delivery, since MB has NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment.
LOST OR DAMAGED ITEMS
You understand and agree that MB shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Re-bell will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.
When ordering goods from MB for international deliveries you may be subject to import duties and/or taxes that apply to your country, MB is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and Re-bell cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.
Purchases made through the MB online store are secured through trusted internet payment processing companies. All personal debit and credit card information transmitted are handled through secure connections. All personal contact information transmitted to us will not be shared, sold or solicited. Complete the order form true and complete to the best of your knowledge and belief.
REFUNDS & EXCHANGES
Customers can not return items for free. We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees. The reason we do this is to help minimize the returns and make people think twice about what they purchase. MB reserves the right to charge a restocking fee of 5 euros off refunds when merchandise is returned without prior written communication and agreement. Both the returned item(s) and the packaging has to be in unused as new condition, if the product packaging is damaged we will charge a fee of at least 15% of the value of the merchandise.
In case of an error from our end and a return is necessary, returns should be sent using the post, not express shipping. In case of returning items back to us from countries outside of the EU, please describe a lowered commercial value on the invoice as extra costs from taxes will be charged back to the customer.
Cancellation of orders: If an in stock/activated order is cancelled before it has been sent out we reserve the right to charge a restocking fee of €5,00.
We work with very little stock and make most items to order. Therefore our delivery time is longer than the regular brands. We try our best to keep our webstore as up to date as possible. Even though our online stock is updated automatically, there is always a possibility the ordered item(s) marked “available” are NOT available in desired sizing and/or sold out. MB will try to inform you as soon as possible when this occurs and give you alternative options if possible.
The entire content of the MB website is copyrighted as a collective work under copyright laws, and coordination, arrangement and enhancement of the content. The content of the MB website, and the site as a whole, are intended solely for the personal, non commercial use by the users of our site.
You may download, print or store selected portions of the content, provided you (1) only use these materials for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.
No right, title or interest in any content or materials is transferred to you as a result of any such activities. MB reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this website.
Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from the Monchybeads
Laura de Monchy